Florsheim - Customer Care Review
My husband and I went to Florsheim Southland on Sunday 5 Feb 2017. There was not a customer in the store except us and the lady standing behind the counter did not even acknowledge us. We left and looked elsewhere and came back as we liked a pair of shoes we saw in the shop. The lady finally offered assistance that to say the least was not at all wanting a sale. We left and went to Myer and spent over $200 in the men's shoe department. Proof that we wanted to purchase.
Florsheim Australia Customer Care
Reason of review
Poor customer service
Very satisfied customer
I have worn Florsheim shoes for over 20 years, without any issues. I recently purchased a pair from Myer and noticed a small split in the side after just 6 months. This has never happened in the past. Knowing that Myer would demand a receipt - something I never keep with my Florsheim shoes as I have never had a problem before - I sent an email direct to Florsheim Australia and they responded straight away in a most positive manner. I received a phone call within minutes of me sending my email and was asked to supply some photos so they could check the fault and also the style of the shoe. I sent a couple off and was again contacted to inform me they would hunt around for a suitable replacement and get back to me within 24 hours. Not only did they keep their contact promise, I was also sent a photo of the style they wanted to send me. The shoes were a little more expensive than the ones I bought, and were a very acceptable style. I agreed to the replacement and one week later, I had a new pair of shoes delivered to my home. I couldn't be happier with their service! One superb outcome for me, and one lifelong customer for Florsheim!
Mitcham, Victoria County
Reason of review
Good customer service
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